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My Petite Maison Policies

First of All~
Customer Service,
Honest Goods and Quality Items
Are Important Services
We Want to Provide to You


Your Privacy:
My Petite Maison respects your privacy and we will under no circumstances ever share your personal information with any third party.

Credit Card Payment:
My Petite Maison accepts all credit cards through PayPal.  Payment via PayPal is due at the time of your purchase.  Your privacy is always secure by PayPal's SSL (Secure Sockets Layer) encrypted technology. 


Sales Tax:
Items are shipped from Healdsburg, California.  A 9.0% sales tax is added for California residents.

Shipping & Packaging:
We take pride in packing your item(s) to ensure they will arrive safely to their lovely new home.  We try to use recycled paper and recycled boxes when possible.  All while ensuring that your lovely item(s) of choice will ship safely to your home yet help to enable us in our mission to help the Earth stay green.

All shipping rates are for U.S. Postal Service or UPS Ground. Standard delivery time is 5 - 7 days from the day your parcel is shipped.  Please note these are quoted times through the carriers and transit times may vary with your shipment.  We can not be held responsible for carriers transit variations.  All fragile pieces will be insured while in transit.

Items paid by credit card or money order will ship within two to five working days after payment has been received. 

Please Note:  We do not ship on weekends or holidays.


All shipping quotes are for the Continental 48 U.S. States.  Please email us for shipping quotes to Hawaii, Alaska or International rates at Info@mypetitemaison.com to inquire if shipping is available to your area. 
If we are able to ship the item to your location, we will email you a quote.
Please do not purchase an item without emailing us for quotes first if you are not in the Continental U.S. States.

Shipping Large Pieces:
Large items may need to be shipped through our local professional parcel center.  You may email us your address for a shipping quote on such items at info@mypetitemaison.com.  Please contact us prior to check out for shipping costs on large (heavy) shipment costs - we will require your state and destination zip code.  Any heavy or large pieces will be marked as such in the description section of the site prompting you to contact us for further shipping information.

Returns/Exchanges:
Due to the One-of-a-Kind, Antique & Vintage Types of Items Found Here~ 
All Sales are Final


My Petite Maison antique and vintage items are one-of-a-kind finds.  The timeworn effects (dents, wear and patina) add lovely charm and distinct character to each piece.  We take care to accurately describe each piece, but please do look very closely at the detail of the one-of-a-kind items we offer.  Should you have any questions about the item, please email us and ask.  We will be happy to contact you to answer any questions you may have.

Bold

And, of course...
Customer Service:
Should you have any questions about an order or a product, please email us and ask.  We will be happy to contact you to answer any questions you may have.  Emails are usually answered within 24 hours.  Please note:  We are closed weekends and holidays.  Please be reassured we will answer any questions you may have for us here as soon as possible. You are very important to us!

 

 

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